Help and information

For legal services

Advocacy Centre for the Elderly (ACE)

2 Carlton Street, Suite 701
Toronto, ON M5B 1J3

Phone: 416-598-2656

Fax: 416-598-7924

Web site:

To find the community legal clinic nearest you, go to Legal Aid Ontario’s web site at click on “Contact LAO” then “Community legal clinics“. Or you can call Legal Aid Ontario at:

Toll-free: 1-800-668-8258

Toll-free TTY: 1-866-641-8867

Toronto area TTY: 416-598-8867

You can also see CLEO’s article called Getting legal help: Community Legal Clinics in Ontario. Click here to find out how to order it.

For referrals and more information

The Peel Elder Abuse Prevention Network
c/o Catholic Family Services Peel-Dufferin
The Honourable William G. Davis Centre for Families
60 West Drive, Suite 201
Brampton, ON
Canada L6T 3T6

Telephone: 905-450-1608 ext. 175
Fax: 905-450-8902

Web site:

For information on services and government programs

Look in your telephone book for the number of your local Community Information Centre, or call ServiceOntario:

Toll-free: 1-800-267-8097

Toll-free TTY: 1-800-268-7095

Web site:

For the Community Care Access Centre (CCAC) in your area

Look under “Community Care Access Centres” in your telephone book, or visit the CCAC web site at


To report abuse in retirement homes

Call the Retirement Homes Regulatory Authority:

Toll-free: 1-855-275-7472 (1-855-ASK-RHRA)


To report abuse in long-term care homes

Contact the Ministry of Health and Long-Term Care ACTION Line at:

Toll-free: 1-866-434-0144

Toll-free TTY: 1-800-387-5559

You can also call the ACTION Line with any problems, concerns, or complaints that you have about home care services, long-term care homes, or CCACs.

To report abuse or make a complaint, you can also contact the nearest Service Area Office (SAO) of the Ministry. The following is a list of the Service Area Offices throughout Ontario:


119 King Street West, 11th Floor
Hamilton, ON L8P 4Y7

Toll-free: 1-800-461-7137


291 King Street, 4th Floor
London, ON N6B 1R8

Toll-free: 1-800-663-3775


347 Preston Street, 4th Floor
Ottawa, ON K1S 3J4

Toll-free: 1-877-779-5559


159 Cedar Street, Suite 603
Sudbury, ON P3E 6A5

Toll-free: 1-800-663-6965


5700 Yonge Street, 5th Floor
Toronto, ON M2M 4K5

Toll-free: 1-866-311-8002